This is a general inquery from customers

About US
Firstly, you will not see a cookie here or promotional banners putting you under pressure on the purchase, your confidentiality is our priority.
RealDoll Canada is powered by GOM®, a company with over 35 years of expertise in plastics and processing.

Order
Your order begins with a detailed an Email confirmation with photos of all the choices you have made.
We do not produce before you give us your approval on the production details you have selected.

Delivery Delay and Freight
Delivery time is 3 to 4 weeks after approval of your order
All our prices included delivery in major city, some restriction may applied for village on North of Canada
To be sure you can contact us at
CUSTOMERS SUPPORT ONLINE

How will you received your order
All our orders are delivered to our warehouse in Quebec before sending it to you.
On request you can pick it up at our warehouse or a FedEx center.

Discretion of the package
By default no information about products is write on the box, only a label containing only your name and address.
On request we can customize the box according to your request as the examples below
IKEA CLOSET ORGANIZER
CHROME BUMPERS PARTS
WARMING ROD AND CLEANING SYSTEM
ETC.
This is an extra charge $60.00

Is the makeup permanent
Some manufacturer guaranty permanent makeup, this is a fake news, makeup resist for long time but will disappear after many use or clean up.

What is the TPE
TPE is a Thermo Plastic Elastomer, they are often based on natural rubber and not harmful to health but liquid emanations can emerge, this is normal and safe.
It can supports very large deformations before rupture.
Use Baby powder to solve temporally the problem
After a couple of month emanations will stop.
Just keep the doll dressed first time, she will be more comfortable.

Is the breast HOLLOW
Hollow breast is an air bubble inside the breasts, you can increase the volume of air with a syringe.
All our doll come hollow breast

HEATING
If you have not buy Heating System Body

All the dolls can be heated with a heating blanket, the fusion of the TPE is at 357 degree fahrenheit, so no problem of deformation.
Also TPE keep their property a low temperature like -20 Celsius. Don't worry if you want to move your doll at low temperature.

CLEANING
How do you wash yourself?
Doll is like a baby so, use the same way to clean your doll !
There is no miracle soap to clean doll all soap can do the job.
Preferably mild soap.
If you have a robotic head, do not immerse in water.

SILICONE COMPATIBILITY
Silicone is not compatible with TPE
Be very careful with lubricants, it must be without silicone because it will have fusion of TPE with silicone.


HOW TO REMOVE DECOLOURING FROM CLOTHING ON TPE
It is necessary to use a stain remover, apply generously and let dry until the next day.
Clean all with a micro fibber micro hair gently
.

If you have any question about our products, please fill our contact form
CUSTOMERS SUPPORT ONLINE
or visit our SDF forum


Enterprise


News / Nouvelles


Contact information


Contact web: Customer Support Online
Email / Courriel:
info@realsexdoll.ca
     

Direct line (800) 700-0327 / WhatsApp: 514-730-8156

Address:
GOM INC. / GOMDOLL CANADA
86 Des Entrepises, Boisbriand, Local 105 Québec, Canada, J7G 2T3
Showroom: Monday to Friday 9:00AM a 4:30PM

Nous parlons Francais / Hablamos español